Long Term Service Agreements
TC Power has extensive experience in front end operations and maintenance and we pride ourselves on understanding the customer’s operational needs.
The ‘blank piece of paper’ approach is designed to enable equipment users/owners to clearly define the scope of services they require, rather than a prescriptive approach of a typical OEM. We understand each owner/operator has different operational requirements and our flexible approach ensures a high level of plant availability through bespoke maintenance planning to ensure operation targets are achieved.
Examples of TC Power’s multi-million GBP long term service agreements are with major utility customers, oil & gas and CHP customers such as Scottish & Southern Energy, BHP Billiton, GDF Suez, BP, Viking Gas, Volvo, PIC Europe etc. TC Power can offer Long Term Service Agreements at all levels for engines, controls, packages and driven equipment.
Within the LTSA scope TC Power also offers an on line web based service called the ‘Extranet’. A customer can gain secure access to documents including Service Reports, Contract Information, Engineering Resolutions and Safety Related documents relating to each project.
In addition to the above TC Power can offer the following levels of standard and Long Term Service Agreements at all levels for engine, controls, packages and driven equipment:
| Service Level | Service Type | Service Description |
| Level 0 | Adhoc | Call Off (as required, published day rates, time and materials) |
| Level 1 |
Scheduled Maintenance |
Agreed maintenance program and monthly fee |
| Level 2 |
Unscheduled Maintenance |
Scheduled & Unscheduled with availability guarantee and monthly fee |
| Level 3 |
Power By The Hour |
Scheduled & Unscheduled with availability guarantee (monthly fee) |
| Aspects Included in Contract Level | Level 0 | Level 1 | Level 2 | Level 3 |
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Adhoc Time & Materials |
Scheduled Monthly Fee |
Scheduled & Unscheduled Monthly Fee |
Power By The Hour |
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| Clearly defined equipment work scope |
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| Scheduled Maintenance Program |
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| Unscheduled Maintenance Program |
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| Breakdown call-out support |
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| 24/7 Call-out support |
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| 24/7 Telephone support |
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| Agreed Labour Rates |
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| Site Visit Reports |
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| Calibration Certificates |
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| Carrying out service bulletins at the customer’s request |
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| Equipment Listing |
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| Intranet Access to calibration records |
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| Intranet Access to Site Reports |
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| Intranet Access to Engine History |
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| Intranet Customer Fault reporting |
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| Operator Training |
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| Customised Training Program |
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| Borescope Inspection |
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